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[FAQ] Payment

  1. I want to know about available payment methods.
  2. I want to know why my credit card won't work.
  3. I want to know about the security of my card information.
  4. I want to change my credit card.
  5. I made a mistake and want to cancel my ticket purchase.
  6. I want to know my ticket purchase history.
  7. I want to know what manga I'm currently renting.

1. I want to know about available payment methods.
[Available Payment Methods]
  • Credit/Debit Card
    Credit Card
    1. Sign in to Renta!.
    2. Click the "BUY TICKETS" button in the top-right corner or "USE CASH" button on a product page.
    3. Select your order and input your card information.
  • PayPal
    PayPal
    *Note*
    • You need to have a PayPal account.
    • Financial transactions made via PayPal will be done on a Japanese yen basis.

2. I want to know why my credit card won't work.
Below are some common reasons for users being unable to make purchases with their card on Renta!.
  • Your credit card spending limit was reached.
    If this is the case, use a different card, or ask your credit card company to increase the spending limit.

  • Your card has exceeded the maximum number of payments allowed in a given period of time.
    If this is the case, use a different card, or ask your credit card company to increase the maximum number of payments you can make.

  • You cannot make online payments with your card.
    Use a different card, or ask your credit card company about enabling online payments.

  • Your card doesn't allow automated billing.
    Ask your credit card company whether they allow automated billing. If they don't, use a different card.

  • Your card doesn't allow international transactions.
    Renta! is based in Japan. If you cannot make international transactions with your card, you will not be able to purchase manga from the site. The solution is to use a different card or talk to your credit card company about enabling international transactions.


3. I want to know about the security of my card information.
Renta! uses SSL (Secure Socket Layer) encryption when transmitting customer information.
Credit card payment is dealt with by a payment agency.
At Renta!, we don't store customers' credit card information for security reasons.

4. I want to change my credit card.
This can be done in two ways. The first way is to go to the ticket purchase page. Then, after selecting the number of tickets you want, click "Use different card from last purchase", and input your details.
The second way is to click "USe CASH" on any product page, and then click "Edit credit card details and buy".

5. I made a mistake and want to cancel my ticket purchase.
Please be aware that you cannot cancel your purchase and we cannot give you a refund after you have completed the payment procedure. Please make sure to confirm the details of your purchase before you complete the payment procedure.

6. I want to know my ticket purchase history.
Please take the following steps:
  1. Sign in to Renta!.
  2. Go to the "My Page" and click "Ticket History".

7. I want to know what manga I'm currently renting.
Sign in to Renta! and click "My Books" at the top of the screen.