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Inquiries

Customer Support Operating Hours: Monday - Friday 9:00am-6:00pm (Japanese Time)
NOTE: Please understand we may need at least a few days to reply to your inquiry. Thank you in advance.

Before you get in contact...(FAQ)

You may be able to find the answer to your problem on the FAQ page.
However, if you can't, please do get in touch.

Making an Inquiry

If you have an inquiry for Renta!, please fill out the following information and click the "submit" button to contact our customer support.

Your Email Address

Please input the email address you want us to reply to.
NOTE:Please input a working email address. If you input an invalid email address, we can't reply.

Your Inquiry

If you are experiencing any difficulties with the site, please let us know the specific details of your problem. For example, what was the problem? what page were you on when it happened? what device/browser were you using? If you saw an error message, please tell us what it said. The more details you provide us with, the better the chance that we can solve your problem.

NOTE: Please note that we need more than 24 hours to reply if we get your inquiry outside of operating hours.
NOTE: If you don't recieve a reply within a few days, please contact us via email. Please make the subject of your email "Inquiry[Renta]" and please write the following information:

  1. The email address you used to register on Renta! with.
  2. Your OS (e.g. Windows7 Home/Premium).
  3. Your browser (e.g. Internet Explorer 9).
  4. Your Inquiry (e.g. When you tried to read "XXXX(title)", the error message "XXX(error message)" was displayed and you couldn't read it).
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