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Renta! - Information
Renta! Important Information
  • System Error Fixed (May 22, 2017 JST)

Dear Renta! Users,

From 10:50 to 17:25 on May 22 (JST) several of Renta!'s services were unavailable due to a problem with our system.

Affected services:
-Registration
-Sign-in/Sign-out
-Account Settings
-Ticket Purchase
-Manga/book Rental
-Rental list Display

We sincerely apologize for any inconvenience this may have caused.

We have distributed tickets to users who bought them but did not receive them, which you can confirm via the link below:

Ticket History

Anyone who was renting an item for 48 hours and affected by the system error will be able to extend their rentals by clicking the link below:

Extend Rentals
*Please make sure to do this by June 30 2017 (JST).

If anyone has still not received their tickets, or accidentally bought unwanted tickets, please contact us via the following page:

Inquiries

Once more, we are sorry for anyone who was inconvenienced by this error. We will endevour to ensure that nothing like this happens again.
  • *Important Notice* System Error (May 22, 2017 JST)

Due to a system error users cannot currently do any of the following:
  • -Purchase/rent content
  • -Read content
  • -Post Reviews
We will let you know as soon as possible how long the system will be down for.
We sincerely apologize for any inconvenience this may have caused.
  • Customer Support Unavailable May 3 - May 7 (May 2, 2017 JST)

Due to a public holiday, customer support will be unavailable from May 3 - May 7.
We apologize for any inconvenience this may cause.
  • The next site update will be Tuesday, May 2 (April 26, 2017 JST)

Next Wednesday is a public holiday in Japan, so the site update will be on Tuesday, May 2 instead of Wednesday, May 3.
  • Payment System Now Fixed (April 17, 2017 JST)

Our payment system was down for about 4 hours between 17:00 and 21:05 JST.
The problem has now been fixed, and we offer our sincere apologies to any affected users.
If you were for some reason charged whilst attempting to buy tickets or read manga using the cash option, please contact customer support:
http://www.ebookrenta.com/renta/sc/frm/page/help/inquiry.htm
We apologize for any inconvenience caused and thank you for your patience.
  • IMPORTANT NOTICE - Unable to Process Payments (April 17, 2017 JST)

Our payment processing service is currently down.
Users will not be able to purchase items by cash, or purchase any tickets.
We sincerely apologize for any inconvenience this may cause and will notify you as soon as it is working again.

Thank you for your patience.
  • Now available: notification system for next volumes (March 22, 2017 JST)

Thank you for using Renta!
Starting on March 22nd, a new function is available on My Page: notifications regarding next volumes.
Whenever a new volume of a series you rented is released, it will be displayed there.

*Please note that you need a Renta! login to use this function.
Access My Page here:My Page
  • Introducing our new service: Novels - now on Renta! (March 1, 2017 JST)

Thank you for using Renta!
Starting from the 1 of March 2017, novels will be available on our site in addition to manga.

NOTE:
*Internet Explorer 7 and other outdated browsers are not compatible with the novel viewer. Please use one of the following browsers to read novels.
- Internet Explorer 8.0 or higher
- FireFox 3.6 or higher
- Safari 5.0 or higher
- Google Chrome 10.0 or higher
- Opera 11.1 or higher
Please go to your browser's Help section to confirm your version and update it to the latest version if necessary before reading novels.

*You cannot download novels to the old version of the app. Please install the latest version of the app and then try downloading novels once more.
Android app install page
iOS app install page
  • "New Release Notifications" have started. (Jan 18, 2017 JST)

When the latest volume of an item that you have rented and/or added to your Wish List is available, you will receive a New Release Notification in your email. To add an item to the Wish List, click the "Add to Wish List" button on the item page.

NOTE: If you do not wish to receive New Release Notifications, you can change your settings HERE.

Due to a time-delay when unsubscribing, please be aware that you may receive newsletters a few days after deleting your account or changing your settings.