Customer Support Operating Hours: Monday - Friday 9:00am-6:00pm (Japanese Time)
NOTE: Please understand we may need at least a few days to reply to your inquiry. Thank you in advance.
Before you get in contact...(FAQ)
You may be able to find the answer to your problem on the FAQ page.
However, if you can't, please do get in touch.
- Account and Registration
- I haven't received the registration email.
- I forgot my password.
- I can't sign in.
- I want to change my email address/password/username.
- I want to read age-restricted manga.
- I want to close my account.
- I want to unsubscribe from the Renta! newsletter.
- I want to know about available payment methods.
- I want to know why my credit card won't work.
- I want to know about the security of my card information.
- I want to change my credit card.
- I made a mistake and want to cancel my point purchase.
- I want to know my point purchase history.
- Do I have to pay to use Renta!?
- Why don't some manga have a 48hrs/unlimited option available?
- Can I read manga in Japanese?
- Can I recommend a manga to be put on the site?
- How can I find out when the next chapter of a series is coming out?
- Will my points disappear if I don't use them?
- The viewer just stays blank, and I can't read any manga.
- I can't rent novels.
- I can't download novels to the app.
- An error is displayed when I try to access Renta!, saying "sni hostname mismatch".